An account is deemed as dormant if not used for at least 396 consecutive days. If your account is dormant, you will be sent an email telling you this, and your remaining balance. To re-activate your account please log in using your username and password.
To reactivate your account please contact us via Live Chat or Email - firstname.lastname@example.org.
For security reasons, all un-activated dormant accounts will be suspended within 30 days of notification and any balances will be held securely by BetVictor.
If your account has been dormant for 5 years, we will donate any outstanding balances to charity.
Please refer to 20.4 and 20.5 of the website Terms and Conditions for full details about dormant account management.