FAQs
- Withdrawing Funds
- I have a withdrawal pending for over 30 minutes, why?
- Why have I not received my withdrawn winnings?
- Why has my payment failed?
- Can I change my account currency?
- Which currencies can I deposit in?
- Why has my deposit been declined but my bank account still charged?
- What will BetVictor show as on my bank statement?
- What is an IBAN number?
- What is a swift code?
- What is a CSC number?
- The payment method I have withdrawn funds to has expired, what can I do?
- Why doesn't my card number match the one shown on my transaction history?
- Why is my card being declined?
- I made a successful deposit but my balance is zero, why?
- How do I update my card details?
- How did I get a negative balance?
- Can I cancel a withdrawal?
- How do I add a Credit/Debit card?
- Can I use someone else's card to deposit?