Skip to main content
Logo
Submit a request
العربية Deutsch Deutsch (Österreich) English (CA) ไทย
Sign in

Welcome to our Help Centre!

Search

  1. BetVictor
  2. Payments
  3. FAQs

Menu

FAQs

  • Why is my withdrawal being held?
  • Withdrawing Funds
  • I have a withdrawal pending for over 30 minutes, why?
  • Why have I not received my withdrawn winnings?
  • Why has my payment failed?
  • Can I change my account currency?
  • Which currencies can I deposit in?
  • Why has my deposit been declined but my bank account still charged?
  • What will BetVictor show as on my bank statement?
  • What is an IBAN number?
  • What is a swift code?
  • What is a CSC number?
  • The payment method I have withdrawn funds to has expired, what can I do?
  • Why doesn't my card number match the one shown on my transaction history?
  • Why is my card being declined?
  • I made a successful deposit but my balance is zero, why?
  • How do I update my card details?
  • How did I get a negative balance?
  • Can I cancel a withdrawal?
  • How do I add a Credit/Debit card?
  • Can I use someone else's card to deposit?
  • Terms and Conditions Privacy Notice Cookie Notice Fairness Safer Gambling Affiliates Careers Contact Us
  • This website is operated by BV Gaming Limited (trading as “BetVictor”), a company registered in Gibraltar (company registration number 42734).
    BV Gaming Limited’s registered office is located at Suite 23, Portland House, Glacis Road, Gibraltar, GX11 1AA and its trading office is located at Suite 2:01, World Trade Center, Bayside Road, Gibraltar, GX11 1AA.
    BV Gaming Limited is licenced and regulated as an online gaming operator in: 11. Great Britain by the Gambling Commission of Great Britain under account number 39576
    2. Ireland, by the Revenue Commissioners under licence number 1010233; and 3. For users located in any other jurisdictions, in Gibraltar, licenced by the Government of Gibraltar under licence numbers 001 and 014 and regulated by the Gibraltar Gambling Commissioner.
    Live In-Play Information is for guidance only and can be subject to delays.Click here for more details. We may also require documents from you for your account verification before you can withdraw funds,please click here for more details

    The National Gambling Helpline number (0808 8020 133)