Why is my withdrawal being held?

There are a few reasons outlined in our terms and conditions as to why your withdrawal may be withheld from you.

You may withdraw funds from your account if:

(a) all payments made into your account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;

(b) your account is in good standing and any identity or other know-your-customer documents we had already requested have been completed to our satisfaction. We are required to conduct these know-your-customer checks pursuant to applicable anti-money laundering regulations and rules. Please also note that, where we have requested additional information from you to verify your identity and/or source of funds, any delay in providing this information may cause an additional delay when withdrawing funds;

(c) you accept that all transactions may be checked to prevent money laundering and that any transactions made by you which we deem suspicious, may be reported to the appropriate authorities. We reserve the right to decline and/or reverse the withdrawal of unspent or otherwise unused deposits until the verification of these funds is deemed satisfactory, including where deposits have been made and withdrawn immediately with no game play;

(d) you have complied with any other relevant withdrawal conditions affecting your account (e.g. any applicable bonus terms or wagering requirements); and

(e) there is currently no ongoing investigation into:
(i) a game defect involving a game which you have played which requires a temporary freeze on withdrawal of funds;
(ii) a situation where there is evidence of betting irregularities (including any attempt to exceed the maximum pay-out or take advantage of any winnings or bonuses not otherwise available), or an individual or individuals are suspected of acting either in conspiracy or concert in respect of a bet;
(iii) a situation where there is evidence that you have materially breached these terms and conditions, including any Fraudulent Activity, unlawfully or by engaging in improper activity (including cheating, collusion or criminal activity).

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