I Self-Excluded. Can I re-open my account?

Your account cannot be opened until your requested time period for self exclusion has passed.  The time periods we offer for self exclusion are 6 months, 1 year, 2 years and 5 years. 
 

In order to reopen your account following completion of the self exclusion period please contact us via Live Chat or email.

Please read our responsible gambling page here.

 

In line with responsible gambling requirements we will require a telephone call from you to request reopening your account; once we receive this call there will be a cooling off period of 24 hours. After the 24 hour period is complete we may re-open your account.

 

If at any point you feel you are struggling to maintain your account and spending too much money/time gambling we suggest you self exclude your account again.